Eliminate the guesswork in Customer Feedback

Insight is a customer intelligence platform that provides a dynamic set of real-time tools for gathering, tracking and analyzing customer responses. It is a customer feedback solution that helps to improve the customer experience by enabling them to instantly respond to your service initiatives.

Creating exceptional customer experiences is vital for growing any business. Every employee, sales outlet, product and service portfolio is an experience creator and impacts the customer experience. Monitoring and enhancing the customer experience is thus a continuous process. Our customer feedback system provides tools that are precise, reliable, dynamic and give greater visibility to the customers' mind.

Features

Multi-user accounts and multiple surveys

Can function in connected or disconnected mode

Voice based recording and question playback options

Filter mechanism to omit inconsistent data

Identify Users

Real-time dashboard

Flexible branding option

Assign weightage

Extensive Reporting

Create unlimited surveys from templates or custom design survey questionnaires

A leading bank in Oman is using Insight to achieve high customer satisfaction levels

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The bank was looking for an intelligent tool which could give them a greater insight into their customer’s mind. The management team was keen to understand their customer needs and enhance customer experience by instantly responding to the problems faced by customers. With the Insight, customer feedback system, they are better positioned to provide the right solutions and benchmark their employee performance resulting in an improved experience.