Business Intelligence & Analytics Tool
Aurionpro’s business intelligence (BI) module generates up-to-date insights about each and every piece of the customer journey. Right from the time customer enters into the branch till the time he is waiting in the queue for his turn to the time he is out from the entire process. We collect abundance of data from the entire journey but data turns useful to the organisation only when clear insights can be deducted out of it.
Benefit With Reporting Tools and Dashboard
- You know the real story behind your outlets
- What are your best performing branches in terms of customer satisfaction
- Which branch attracts the maximum customers or which one has your highest VIP customers.
- Not just with respect to overall branches performance you can also track your employees productivity tap individual performance of each employee
- Define customer behavior, employee productivity, best performing and worst performing branches
Following are the Analytics Tool
Aurionpro’s business analytics and intelligence solutions can help organizations use data to improve the level of personalization offered to consumers businesses can add a new level of innovation and sophistication to interact with their end customers.
Service Summary Report
Ticket Detail Report
Employee Productivity Report
Service Time Report
Month wise or Day wise report
Wait Time Report
Customer Feedback Report
Reduce Operational Cost
Enhance Customer Experience