Monetize Your Customer’s Wait Time
OptiQ is a dynamic queue management system that’s a complete branch transformation engine designed to set you apart from your competitors. OptiQ as a branch customer management system infuses real-time branch analytics and provides dynamic customer intelligence while giving visibility, insight and answers for streamlining customer flows and improving customer journey and experience.
Our Customers have Achieved
18%
Increase in Sales
45%
Reduction in Service Time
72%
Increase in Productivity
81%
Reduction in Wait Time
100%
Increase in Customer
Satisfaction
What is Queue Management System ?
As an Electronic Queuing System, OptiQ empowers organization to optimize their business while driving revenues and increased productivity. OptiQ establishes an instant connect with the customer to seamlessly deliver an immersive customer experience. The process of strategically managing the customer journey and customer experience within your organisation can be done seamlessly with our different solutions tailor-made for the customer.
- Ranging from Q on Mobile which acts as a Virtual Queuing System provide customers with ticket queues on queue management system Mobile App.
- Q over Web – sophisticated web based online appointment booking module which helps in Digital Queuing.
- Q within Branch- intelligent, advanced and powerful Queuing Machine or token machine that initiates customer’s journey in the Retail Branch.
Why OptiQ ?
Adopted by some of the world’s largest banks known for setting the highest standards in customer service
World’s largest single customer installation of 7000 units and is still growing
Managing traffic of a branch with daily footfall of 9000
Queue Management System – Within Branch
Manage Customer Journey within branch with Electronic Queuing Systems
Our queue management system allows customers and visitors to enter queue by generating a token through different channels such as queuing systems or Token Machines, Web Ticketing and Mobile App. These electronic queuing systems has a modular architecture that provides unprecedented scalability to consolidate data from multiples of locations.
Queue Management Software
Online Appointment Booking Module
Mobile Queuing System – Q on Mobile
Queue Management System App
With queue management app customers can map customers journey even before they visit the branch using mobile based virtual ticketing. One can know business hours of the branch, number of customers ahead and expected waiting time before starting the journey. Integration with GPS enables customers to migrate to nearest branch.
Digital Queue Management System – Q over Web
Online Appointment Booking Module
Customers can now start their journey on the web with OptiQ’s online appointment booking module which is also called digital queuing system thereby improving customer experience. With this module, customers can book an appointment on the website and generate a reference number, and generate ticket.
Business Intelligence & Analytics
Real- time Reports & Analytics
One of the important part in the overall journey of the customers with the brand is to determine whether your customers are happy or satisfied with their overall interaction with you. If not, then why? what is the root cause behind dissatisfaction and how can they be solved? Which one is your best performing store/branch/outlet or which store/branch/outlet is not performing well, mapping the productivity of your employees. Answer to all these questions lie in the data which the brands generate via different touch points or communication channel and then meaningful insights are generated out of it in the form of real time reports.
Learn More About Our Product
We Appreciate Your Interest In Our Product, Our Customer Experience Expert Will Connect With You To Advance The Conversation
Think Beyond Queue Management Think Optiq
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