Monetize Your Customer’s Wait Time With OptiQ – Queue Management System
OptiQ is an advanced and electronic queue management system which is a complete branch transformation engine designed to set you apart from your competitors. OptiQ as a queuing solution infuses real-time branch analytics and dynamic customer intelligence while providing visibility, insight and answers for streamlining customer flows and improving your customer journey and experience.
Queue Management System – OptiQ
OptiQ is an Electronic Queuing Solution that empowers organization to optimize their business while driving revenues and increasing productivity. OptiQ establishes an instant connect with the customer to seamlessly deliver an immersive Customer Experience.
The process of strategically managing the customer journey and customer experience within your organisation can be done seamlessly with our different solutions tailor-made for the customer. Ranging from Q on Mobile i.e, Virtual Queuing System/Mobile Queue Management App to Q over Web which is a sophisticated web based appointment booking module i.e, Digital Queuing System to our most intelligent, advanced and powerful branch system that can be integrated with our digital signage system and feedback system, is a complete solution to map customer journey.
Queue Management System – Within Branch
Solution to manage customer journey inside the Branch
Our queue management system allows customers and visitors to enter queue by generating a token through different channels such as token generating kiosk, Web Ticketing, and Mobile App. Queue Management System is a modular architecture provides unprecedented scalability to consolidate data from multiples of locations.
KEY FEATURES
- Reduce waiting times accurately
- Integrates with different platforms
- Analysis & Customer Journey Mapping
- Increase staff efficiency using reports and dashboards
- Enables you to engage waiting customers with digital signage
Mobile Queuing System – Q on Mobile
Queue Management System Mobile App
With queue management app customers can map customers journey even before they visit the branch using mobile based virtual ticketing. One can know business hours of the branch, number of customers ahead and expected waiting time before starting the journey. Integration with GPS enables customers to migrate to nearest branch.
KEY FEATURES
- Single or multiple services of your choice
- Facilitate with expected waiting time
- Option to view map with business hours of the branch is available
- Analysis & Customer Journey Mapping
- Online Appointments
- SMS / Text Message Notifications
Digital Queue Management System – Q over Web
Customers can now start their journey on the web with OptiQ’s appointment booking module thereby improving customer experience. With this module, customers can book an appointment on the website and generate a reference number, and generate ticket.
KEY FEATURES
- Reduce waiting times accurately
- Integrates with different platforms
- Analysis & Customer Journey Mapping
- Increase staff efficiency using reports and dashboards
- Enables you to engage waiting customers with digital signage
Why OptiQ
Combine OptiQ with best of class software to truly create an Immersive Customer Experience
Digital Signage Solution
Q on mobile
Health Monitoring
Floor Jockey
Skill Match
Learn at Work
InstaView
Proximity Marketing
Appointment Based Module
Think Beyond Queue Management Think Optiq
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