OptiQ – Queue Management System
Monetize Your Customer’s Wait Time
OptiQ is a dynamic queue management system that is a complete branch transformation engine designed to set you apart from your competitors. OptiQ as a branch customer management system infuses real-time branch analytics and provides dynamic customer intelligence while giving visibility, insight and answers for streamlining customer flows and improving your customer journey and experience.
Customer Queue Management System
OptiQ is an Electronic Queuing Systems that empowers organization to optimize their business while driving revenues and increasing productivity. OptiQ establishes an instant connect with the customer to seamlessly deliver an immersive Customer Experience.The process of strategically managing the customer journey and customer experience within your organisation can be done seamlessly with our different solutions tailor-made for the customer.
Ranging from Q on Mobile which acts as a Virtual Queuing System provide customers with ticket queues on queue management system mobile app.
Q over Web is a sophisticated web based online appointment booking module which helps in Digital Queuing.
Q withing Branch is our most intelligent, advanced and powerful Queuing Machine or token machine that initiates customer’s journey in the retail branch.
Queue Management System – Within Branch
Manage Customer Journey within branch with Electronic Queuing Systems
Our queue management system allows customers and visitors to enter queue by generating a token through different channels such as queuing systems or Token Machines, Web Ticketing and Mobile App. These electronic queuing systems has a modular architecture that provides unprecedented scalability to consolidate data from multiples of locations.
KEY FEATURES
- Reduce waiting times accurately
- Integrates with different platforms
- Analysis & customer journey mapping
- Increase staff efficiency using reports and dashboards
- Enables you to engage waiting customers with digital signage
Queue Management Software / Online Appointment Booking Module
Mobile Queuing System – Q on Mobile
Queue Management System App
With queue management app customers can map customers journey even before they visit the branch using mobile based virtual ticketing. One can know business hours of the branch, number of customers ahead and expected waiting time before starting the journey. Integration with GPS enables customers to migrate to nearest branch.
KEY FEATURES
- Single or multiple services of your choice
- Facilitate with expected waiting time
- Option to view map with business hours of the branch is available
- Analysis & customer journey mapping
- Online Appointment booking
- SMS / Text Message notifications
Digital Queue Management System – Q over Web
Online Appointment Booking Module
Customers can now start their journey on the web with OptiQ’s online appointment booking module which is also called digital queuing system thereby improving customer experience. With this module, customers can book an appointment on the website and generate a reference number, and generate ticket.
KEY FEATURES
- Reduce waiting times accurately
- Integrates with different platforms
- Analysis & customer journey mapping
- Increase staff efficiency using reports and dashboards
- Enables you to engage waiting customers with digital signage
Why OptiQ
Combine OptiQ with best of class software to truly create an Immersive Customer Experience
Digital Signage Solution
Q on mobile
Health Monitoring
Floor Jockey
Skill Match
Learn at Work
InstaView
Proximity Marketing
Appointment Based Module
Think Beyond Queue Management Think Optiq
Contact For Queue Management System > >
