OptiQ

Monetize your customer’s wait time
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OptiQ

Queue Management System

OptiQ – queue management system, is a complete branch transformation engine designed to set you apart from your competitors. OptiQ infuses real-time branch analytics and dynamic customer intelligence while providing visibility, insight and answers for streamlining customer flows.

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Superlative customer experiences

The OptiQ – queue management system generates new streams of revenue, accelerates productivity and optimizes resources while streamlining customer flows.

OptiQ’s modular architecture provides unprecedented scalability to consolidate data from hundreds of locations.

Banks, retailers, and other businesses looking for a best-in-class electronic queue management system to improve efficiency and enhance customer service can find an answer with the OptiQ, queue management system.

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Why OptiQ

Combine OptiQ with best of class software to truly create an Immersive Customer Experience

OptiQ's dynamic customer intelligence feature triggers marketing promotions that matches profile of the waiting customers, increases customer awareness and generates more revenue

Digital Signage Solution

Map customer journeys even before they visit the branch using mobile based virtual ticketing

Q on mobile

Enable remote monitoring of health status of all peripherals

Health Monitoring

Migrate quick service transactions such as statement printing or downloads to the lobby level, thus reducing load on teller transactions

Floor Jockey

Direct your VIP customers to best sales person inside the branch to ensure maximum sales in every transaction

Skill Match

Centralized training module to publish learning content

Learn at Work

Get real-time view of key service metrics of each branch

InstaView

Enhance the waiting experience and increase the upselling opportunity with proximity marketing

Proximity Marketing

Enable customers to make web booking

Appointment Based Module

Features

One touch re-store feature ensuring minimum downtime

Mobile Alerts or notification on LED screens

Flexibility to opt for SAAS based solutions with BYOD option

Supports low bandwidth as well as low latency on hub & spoke and centralized architecture

360 degree view of counter sales and operational efficiency

Built-in security adhering to global financial security standards

Low TCO and zero hidden cost

API based integration for 3rd party applications

Managing traffic of a branch with daily footfall of 9000

Think Beyond Queue Management
Think Optiq…….

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