Monetize Your Customer’s Wait Time With A Queue Management System
How Do You….
Transform good sales into a great one?
Ensure the right customer meets the right employee?
Improve productivity and fine-tune efficiency?
Aurionpro’s OptiQ is a best in class, advanced and intelligent queue management system that can be used across a wide range of industry such as retail, healthcare, banks, airports, government & offices. OptiQ is more than just being a queuing system it helps in mapping the customer’s journey right from the point when the customer enter’s your branch/web page/ app till the point they leave.
Process Flow
OptiQ is an advanced electronic queueing system which helps in mapping the overall journey of your customer.
Step 1– Ticket Generation | Step 2– Waiting Area | Step 3– Quick Service Transaction
Step 4– Customer Service | Step 5– Feedback | Step 6– Reports and Dashboards
Ticket Generation
The very first step in the overall journey of customer journey mapping is ticket generation. Ticket generation can be done virtually or within the branch. When the customer enters in the branch the ticket dispensing kiosk enables them to generate a ticket for their selected service. Aurionpro ticket dispensing kiosk comes with an industrial grade hardware components and have a modular design which goes well with your overall ambiance. Equipped with a touchscreen, the kiosk offers compelling screen layouts with multilingual screen flows and supports nested service.
The ticket contains number, wait time information, company logo, promotional message and the number of customers ahead in the line.
Waiting Area
After the customer has generated a ticket for his selected service, he waits for his turn at the waiting area. Where the digital signage solution (Experia) is integrated with the queue management system (OptiQ).
Key Features –
- The ticket display screen displays promotional video along with details of waiting customers.
- Ticket display screen has a provision of generating the voice-based alarm for the customer and display current wait time statistics
- The promotional video plays in full screen if no tickets are in the queue
- Animated Widgets
Quick Service Transaction
Floor Jockey
Floor Jockey helps you monetize the customer wait times and personalize the selling experience. Multi-function retail tablet can engage customers with on-demand product videos. Understand and anticipate the customer needs better through customer profiling surveys. Quick service transactions such as statement printing and form downloads can be migrated upon this, thus reducing the load on teller transactions.
KEY FEATURES
- Provide quick service transactions reducing the transaction load on service representatives
- Captivate your customers with on-demand product videos
- Understand the customers better with customer profiling tool
Customer Service
OptiQ’s Customer Service Module is a web based interface for customer calling. helps Turn your tellers into sellers. Our Customer Service Module allows tellers/staff to call customers to service counters based on pre-defined priority or on the basis of segmentation. It also provides teller/staff with real-time views of customer waiting numbers, wait times, and type of services required.
KEY FEATURES
- Web based interface for customer calling
- System’s routing algorithm enable FIFO or variable prioritization depending on customer profiles
- Supports variable prioritization
- System has facility of categorizing the customers
- Supports shrink window feature to enable teller to work simultaneously on core banking system
Customer Feedback
Eliminate the guesswork in Customer Feedback
After the customer is served they record their overall experience by giving feedback with Aurionpro’s Insight suite. It’s a customer intelligence application that provides a dynamic set of real-time tools for gathering, tracking and analyzing customer response.
KEY FEATURES
- Create unlimited surveys fro templates or custom designed survey questionnaires with user-defined weightages
- Capture survey responses in real-time
- Analyse with survey responses using precise dashboards
Reports & Dashboards
Raise the performance bar of your branches and map the productivity of your employees with real-time information on various activities going on in the branch with their detailed analysis through our various reports and dashboards.
KEY FEATURES
- 360 degree view of service metrics, customers and employee performance
- Monitor branch performance throughout a year or month-wise
- Identify distinctive patterns in the customer behavior
- Holistic view of counter staff and operational efficiency
Our Solutions
Now migrate most of your frontline activities on to a self-service terminals.
OptiQ – Queue Management System
OptiQ – queue management system, is a complete branch transformation engine designed to set you apart from your competitors.
Iserve – Self Service Kiosk
Iserve – The most comprehensive and largest array of self-service terminals from cash and cheque deposit systems to the self-service dispensing mechanism.
Insight – Customer Feedback System
Insight – customer intelligence platform that provides a dynamic set of real-time tools for gathering, tracking and analyzing customer responses.
Experia – Digital Signage Solution
Experia is the next generation platform for managing digital signage networks.